Statement of Intent
This policy sets out how LightHearts UK use and protect the information that you provide when you use our services and our website.
It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided. This policy will be updated from time to time in line with prevailing legislation.
When you sign up for our newsletter or services, we will collect your:
- email address
When you contact us via phone or email we will collect your:
- Email Address
- Telephone Number
- Any information you choose to supply regarding the purpose of your enquiry.
What we do with this information
We use this information in order to make contact with you to discuss your requirements. We may also use this information to improve our services. If you choose to go ahead with an appointment we will use a form called a Consultation Form.
In the consultation document we will ask for
Your name, address, telephone and email contact details so that we may contact you during the time we are working together.
Your GP contact details and health information.
You will also be asked if you wish to receive promotional/further information about our services or about well being in general. If you do not consent to this we will not contact you.
In the course of our sessions we will make a note of information you provide to us in order that we can provide the best service possible.
Online free services
When you respond to an offer for any free service you are also opting in to receive information about health and mental wellbeing, the newsletters, and service information. You can opt out of receiving this information at any time using the ‘unsubscribe’ link at the bottom of every email.
Products purchased online
When you purchase any product online we may also send you information about related products. You can opt out of receiving this information at any time using the ‘unsubscribe’ link at the bottom of every email.
Under the General Data Protection Regulations which are effective from 25th May 2018 you have the following rights:
The GDPR includes the following rights for individuals:
- the right to be informed (which is why we have produced this policy)
- the right of access (if you wish to see your file then please make a request in writing to firstname.lastname@example.org, the Data Processor. We will provide you with the information within 30 days of your request)
- the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes
- the right to erasure (given the nature of our work we are required to hold our details for a period of 7 years, after this your information will be securely destroyed.)
- the right to restrict processing (we will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”. If in the therapist’s opinion there is good cause to believe that not to disclose would cause danger or serious harm to self, the therapist or others, your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality
- the right to data portability: we will not share your information, other than in the situations described above, without your specific consent
- the right to object (we will not contact you for marketing purposes if you have asked us not to do so)
- the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).
Statistical Information about Traffic to our Site
We use statistics software to track user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We do break down overall usage statistics according to where users linked to us from, and about their browser type, by reading this information from the browser string (information contained in every user’s browser).
Where sessions are conducted by Webcam, eg. Skype, Facetime, the sessions are recorded only for as long as it takes to write up the notes not taken contemporaneously. Once notes have been documented, the recording is deleted.
Cookies are small files which ask permission to be placed on your computer’s hard drive so that we can analyse web traffic to our site. Through this we can see which of our website’s pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find you cannot make full use of our website.
Links to other websites